Technology infrastructure is shared across the BFP organization. Leveraging its modular programming, technology building blocks and metrics from Policy Administration, unlimited investment option and pricing files are administered within Plan Administration's platform.
In addition to using third-party pricing services, BFP's Plan Administration platform provides highly automated process updates that allow participant balance information to be current and available just hours after the market closes.
Sophisticated automation allows SkyComp to accurately process nearly 12,000 participant payments during the first quarter of the year, representing 85% of the total payments issued for the full year.
BFP's administration processes are constantly reviewed to determine areas for improvement. The best service BFP can provide to its clients and their participants is to anticipate the next request and be ready to quickly fulfill it.
The Human Touch
Staffed by knowledgeable, well-trained
professionals, the call contact center is available to clients and plan participants to further support an already efficient operation by providing a quick resolution to participant inquiries.
Recordkeeping
The platform efficiently collects unique identifiers from phone prompts, records incoming phone numbers, time stamps the call and records the conversation.